The Grand Hyatt Kaua’i is a classic Hawaiian resort located on the sunny South Shore of Kaua’i. It’s a place where people from all over come to relax and unwind from their everyday lives. It’s also the resort that Anna Pickard had chosen to stay in with her son while on vacation. They had a lovely time in Hawaii, but all good things came to an end and they had to go home. But it wasn’t until she had returned to her everyday life that she realized she had left an important member of the family behind. It was her son Doozer’s favorite teddy bear, Sutro. So, she reached out to the Grand Hyatt Kaua’i hotel and their response was incredible.
It turns out that Sutro was having the time of his life. Anna emailed the hotel to ask if they had seen a white bear answering to the name of Sutro. The hotel emailed her back. Apparently, Sutro was hanging with the laundry team, and he wasn’t alone.